Terms of Service
1. What This Policy Covers
This Service Policy applies to all activities on our website, including browsing, ordering, payment, and customer interactions. All products and services are provided online only.
2. Your Responsibilities
Please make sure that the information you provide is accurate and complete. We work to keep the website secure and running smoothly. If service interruptions occur due to reasons beyond our control, we will restore service as soon as reasonably possible.
3. Product Details and Prices
We do our best to ensure that product information, availability, and prices are accurate. We may update or correct information when needed.
4. Orders and Payments
Your order is confirmed once payment is completed successfully. We can only process orders after payment confirmation.
5. Delivery Information
We deliver within the United Kingdom only. Orders are usually prepared within 1 to 3 business days and then shipped through our delivery partners.
Delivery typically takes 5 to 8 business days, depending on your location and order volume.
We work with SEUR, Royal Mail, and PackLink.
Orders of £70 or more qualify for free shipping. Orders under £70 are charged £7.99. All taxes and fees are included in the product prices. Please check our Shipping Policy for full details.
6. Cancelling an Order
You may request cancellation within 48 hours of payment if your order has not been prepared or shipped. Once processing or shipping begins, cancellation is no longer possible. You may request a return after delivery according to our Order Cancellation Policy.
7. Returns and Exchanges
You can request a return or exchange within 30 days of delivery if there are quality issues, damage, colour differences, unusual odours, or if the item does not match your order. Please see our Returns and Exchanges Policy for details.
8. Refunds
Refunds are processed according to our Refund Policy.
9. Legal Information
We follow UK laws and GDPR requirements. Any disputes should first be resolved through discussion.
10. Privacy
We respect your privacy. Please read our Privacy Policy to understand how we handle your data.
11. Ownership of Content
All website content is protected by law and may not be used without permission.
12. Limits on Liability
We are not responsible for indirect losses where permitted by law.
13. Policy Changes
We may update this policy from time to time. Updates will be posted on this page.
14. Contact Us
Contact Address: 209 HAYNES,PINE BLUFF,AR 71603-7309,United States
Customer Service Phone: +1 (501) 209-7834
Customer Service Email: care@tavikento.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)