Shipping policy
1. Where We Deliver
We currently deliver only within the United Kingdom. Shipping outside the UK is not available at this time.
2. Shipping Costs
Orders over £70 qualify for free shipping.
Orders under £70 are charged a flat shipping fee of £7.99.
All taxes and fees are included in the product prices. There are no extra charges beyond what you see at checkout.
3. When Orders Are Processed
Orders are processed between 08:00 and 18:00 GMT.
Orders placed before 18:00 are processed the same business day.
Orders placed after 18:00 are processed the next business day.
Orders placed on non-working days are processed on the next working day.
4. Processing Time
Once your order is confirmed, we usually need 1 to 3 business days to prepare it for shipping.
5. Delivery Time
After shipping, delivery usually takes around 5 to 8 business days. Actual delivery times may vary depending on your location and courier conditions.
6. Delivery Partners
We work with trusted delivery partners, including:
SEUR
Royal Mail
PackLink
7. Tracking Your Order
After your order is placed, you’ll receive a confirmation email with your order details and carrier information. You can track your order on our website using the email address or phone number you used at checkout, along with your order number.
8. Important Delivery Notes
If your order is damaged or lost during delivery, please contact us as soon as possible so we can help.
Requests to change or cancel delivery after dispatch will depend on the current order status.
Please make sure your delivery address is correct, as issues caused by incorrect details will be handled accordingly.
9. Checking Your Delivery
When your order arrives, please check the packaging carefully. If you notice any problems, record them and contact us right away.
10. Contact Us
Contact Address: 209 HAYNES,PINE BLUFF,AR 71603-7309,United States
Customer Service Phone: +1 (501) 209-7834
Customer Service Email: care@tavikento.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)