Order Cancellation Policy

 

This policy outlines how order cancellations and refunds work, helping you understand what to expect in different situations.

1. Order Cancellation Eligibility
To keep our order processing efficient, the following cancellation conditions apply.
You can cancel your order within 48 hours of placing it, as long as it has not yet been shipped.
Orders placed more than 48 hours ago or already shipped cannot be cancelled.
If your order cannot be cancelled, you’re welcome to contact us after delivery to request a return and refund.

2. How to Request a Cancellation
If you’d like to cancel your order, please follow these simple steps.
Contact our customer service team by email or phone and provide your order number, proof of payment, and any other required information.
We will review your request as quickly as possible.
Once approved, we’ll notify you and arrange your refund promptly.

3. Refund Details
After your cancellation is confirmed, your refund will be handled as follows.
Refund method: Refunds are issued back to the original payment method, including Visa and MasterCard.
Refund timing: Depending on your bank, refunds usually take 1–5 business days to appear.
If you haven’t received your refund within this time, please feel free to contact us for help.

4. Get in Touch
If you have any questions, our customer service team is always happy to assist you.

Contact Address: 209 HAYNES,PINE BLUFF,AR 71603-7309,United States

Customer Service Phone: +1 (501) 209-7834

Customer Service Email: care@tavikento.com

Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)